All systems are go

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  • Phone services

    Services related to City desk phones and cellular phones

    • Rogers Cellular Services
    • Voice Recognition

      Voice Recognition Mitel / Nuance

    • Desk Phone (Extensions)

      Internal Phone System (Mitel)

    • OAISYS - Call Recording System
    • Telus cellular services
    • Bell cellular services
    • Voice mail (desk phones)

      This refers to the voice mail system associated with the City's desk phones.

  • Corporate network
    • Remote access

      Services remote workers need to access information and services on the City network

      • VPN

        Virtual Private Network

      • DUO - MFA

        Cisco DUO - Multi Factor Authentication

    • WiFi

      All WiFi Services - Corporate, Guest

    • Internet Service (Firewalls)

      No Access to Internet - Corporate Facilities

    • Maintenance
  • GIS
    • EMCOP
    • UK Maps
    • Planning and Development Map (Dash)
    • Parcel and Easement Viewer
    • Capital Projects Editor
    • Planning Viewer
    • ArcGIS Online Content
    • KMaps
    • My Neighbourhood
  • Microsoft Office 365

    Email, OneDrive, SharePoint, Teams, Online Word, Excel, Powerpoint

    • Calendar and room booking

      Corporate scheduling, calendar sharing, room booking/availability

    • Office Suite

      Excel, Word, Powerpoint

    • Teams and Sharepoint

      Online collaboration, document and records management tools

    • OneDrive

      Problems affecting OneDrive services

  • Email
  • Corporate Business Applications

    Major Business Systems (Applications)

    • HRMS - PeopleSoft

      HR management system

    • FMS - Dynamics 365

      Financial management system

    • CRM - Oracle Service Cloud

      Customer Relation Management System

    • Perfect Mind

      Recreation & Leisure Management System

    • DASH

      Development & Services Hub

    • KingNet

      City of Kingston - Intranet Site

    • AIMS

      Parking Services System

    • M5 (AssetWorks)

      Fleet Management System

    • Q-Flow

      Ontario Works Client Booking System

    • City View

      Licensing and Enforcement Record Management System

    • GBiz

      City of Kingston Online Payment System - (Garbage Bag Tag Purchase Payments, Transit Pass Renewal Payments, Post-Secondary, Student Transit Pass Payments, Parking Ticket Payments, POA Ticket Payments, Parking Permit Renewal Payments, Property Tax and Assessment Lookup)

    • VTAX

      Taxation System

    • Secure E-Signatures - OneSpan

      Secure document signing solution

  • IS&T Self-Service Portal
  • City Web - Services
    • Kingnet
    • City of Kingston - Web Site
Previous Incidents

[Resolved] IS&T Notice - Network Outage

Began: Ended: :
  • Corporate network
  • WiFi

Update - UK is having a fibre issue in the west end that is affecting the following sites.

Point Pleasant WTP

We're so sorry about that. Please standby for further updates, and we'll be in touch as soon as we know more.

We've now resolved the incident with the service. Thanks for your patience.

[Complete] gBiz Scheduled Maintenance

Began: Ended: :
  • Corporate Business Applications
  • GBiz

The gBiz online payment system is scheduled to be offline from approximately 7:00am to 8:00am on May 12 to complete technical maintenance. These online services will not be available during this period:

  • Garbage Bag Tag Purchase Payments
  • Parking Ticket Payments
  • Parking Permit Renewal Payments
  • Provincial Offences and Fines Payments
  • Red Light Camera Offences Payments
  • Municipal Accommodation Tax Payments
  • Property Assessment Lookup Tool
  • Utilities Kingston bulk water dispensing payment
  • Utilities Kingston wastewater disposal payment

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Complete] PeopleSoft HRMS regular scheduled maintenance from Friday, May 8th at 4:30 pm until Saturday, May 9th at 6:00 PM

Began: Ended: :
  • Corporate Business Applications
  • HRMS - PeopleSoft

PeopleSoft HRMS will be unavailable due to regular scheduled maintenance from Friday, May 8th at 4:30 pm until Saturday, May 9th at 6:00 PM

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.