Notice #500553
Investigating

IS&T Notice - KingNet External Access

Began:

External access to KingNet is currently disabled. Please standby for further updates, and we'll be in touch as soon as we know more.

  • Phone services

    Services related to City desk phones and cellular phones

    • Rogers Cellular Services
    • Voice Recognition

      Voice Recognition Mitel / Nuance

    • Desk Phone (Extensions)

      Internal Phone System (Mitel)

    • OAISYS - Call Recording System
    • Telus cellular services
    • Bell cellular services
    • Voice mail (desk phones)

      This refers to the voice mail system associated with the City's desk phones.

  • Corporate network
    • Remote access

      Services remote workers need to access information and services on the City network

      • VPN

        Virtual Private Network

      • DUO - MFA

        Cisco DUO - Multi Factor Authentication

    • WiFi

      All WiFi Services - Corporate, Guest

    • Internet Service (Firewalls)

      No Access to Internet - Corporate Facilities

    • Maintenance
  • GIS
    • EMCOP
    • UK Maps
    • Planning and Development Map (Dash)
    • Parcel and Easement Viewer
    • Capital Projects Editor
    • Planning Viewer
    • ArcGIS Online Content
    • KMaps
    • My Neighbourhood
  • Microsoft Office 365

    Email, OneDrive, SharePoint, Teams, Online Word, Excel, Powerpoint

    • Calendar and room booking

      Corporate scheduling, calendar sharing, room booking/availability

    • Office Suite

      Excel, Word, Powerpoint

    • Teams and Sharepoint

      Online collaboration, document and records management tools

    • OneDrive

      Problems affecting OneDrive services

  • Email
  • Corporate Business Applications

    Major Business Systems (Applications)

    • HRMS - PeopleSoft

      HR management system

    • FMS - Dynamics 365

      Financial management system

    • CRM - Oracle Service Cloud

      Customer Relation Management System

    • Perfect Mind

      Recreation & Leisure Management System

    • DASH

      Development & Services Hub

    • KingNet

      City of Kingston - Intranet Site

    • AIMS

      Parking Services System

    • M5 (AssetWorks)

      Fleet Management System

    • Q-Flow

      Ontario Works Client Booking System

    • City View

      Licensing and Enforcement Record Management System

    • GBiz

      City of Kingston Online Payment System - (Garbage Bag Tag Purchase Payments, Transit Pass Renewal Payments, Post-Secondary, Student Transit Pass Payments, Parking Ticket Payments, POA Ticket Payments, Parking Permit Renewal Payments, Property Tax and Assessment Lookup)

    • VTAX

      Taxation System

    • Secure E-Signatures - OneSpan

      Secure document signing solution

  • IS&T Self-Service Portal
  • City Web - Services
    • Kingnet
    • City of Kingston - Web Site
Upcoming Maintenance

[Scheduled] IS&T Notice - Voicemail Service Outage

  • Phone services
  • Voice mail (desk phones)

The City of Kingston phone system will experience a scheduled service interruption due to electrical work on Saturday, July 11th from 8AM-4PM.

For the numbers listed below, a temporary voicemail message will be activated. When a caller selects an option, they will be directed to the normal voicemail menu for that service. All desk phones and other telecommunications services are expected to remain fully functional. If callers do not listen to the temporary phone menu, we may experience misdirected calls.

Impacted Numbers:

613-546-4291 City of Kingston Administration 613-546-0000 City of Kingston and Utilities Kingston Customer Service 613-548-4001 Kingston Fire & Rescue 613-530-2818 Rideaucrest Long-Term Care Home 613-546-5591 Kingston & Frontenac Housing Corporation 613-549-8888 Kingston & Frontenac Public Library 613-530-2050 Kingston Grand Theatre 613-389-6404 Kingston Airport

Temporary Phone Menu:

Urgent Notice - The City of Kingston & affiliated services’ phone system is experiencing a scheduled service interruption due to electrical work.

If this is an emergency, please hang up and dial 9-1-1. Please listen carefully to the temporarily modified options.

If you know the extension # you would like to reach, press 1, then dial the extension in the following menu.

For City of Kingston services press 2. For Utilities Kingston services, press 3. For Kingston Fire & Rescue, press 4. For Rideaucrest Long-Term Care Home, press 5 For Kingston & Frontenac Housing Corporation, press 6. For Kingston Grand Theatre Box Office, press 7. For Kingston & Frontenac Public Library, press 8. For Kingston Airport, press 9.

To hear this message again, please remain on the line. Thank you for calling.


Previous Incidents
No further notices from the past 7 days.