IS&T Services

Notice #500553

Investigating

IS&T Notice - KingNet External Access

Began: 10 Jun 16:56 EDT

2026-06-10 16:56:16 -0400: External access to KingNet is currently disabled. Please standby for further updates, and we'll be in touch as soon as we know more.

Operational

Phone services
Services related to City desk phones and cellular phones
- Operational
  
  Rogers Cellular Services
- Operational
  
  Voice Recognition
  Voice Recognition Mitel / Nuance
- Operational
  
  Desk Phone (Extensions)
  Internal Phone System (Mitel)
- Operational
  
  OAISYS - Call Recording System
- Operational
  
  Telus cellular services
- Operational
  
  Bell cellular services
- Operational
  
  Voice mail (desk phones)
  This refers to the voice mail system associated with the City's desk phones.
Operational

Corporate network
- Operational
  
  Remote access
  Services remote workers need to access information and services on the City network
  - Operational
    
    VPN
    Virtual Private Network
  - Operational
    
    DUO - MFA
    Cisco DUO - Multi Factor Authentication
- Operational
  
  WiFi
  All WiFi Services - Corporate, Guest
- Operational
  
  Internet Service (Firewalls)
  No Access to Internet - Corporate Facilities
- Operational
  
  Maintenance
Operational

GIS
- Operational
  
  EMCOP
- Operational
  
  UK Maps
- Operational
  
  Planning and Development Map (Dash)
- Operational
  
  Parcel and Easement Viewer
- Operational
  
  Capital Projects Editor
- Operational
  
  Planning Viewer
- Operational
  
  ArcGIS Online Content
- Operational
  
  KMaps
- Operational
  
  My Neighbourhood
Operational

Microsoft Office 365
Email, OneDrive, SharePoint, Teams, Online Word, Excel, Powerpoint
- Operational
  
  Calendar and room booking
  Corporate scheduling, calendar sharing, room booking/availability
- Operational
  
  Office Suite
  Excel, Word, Powerpoint
- Operational
  
  Teams and Sharepoint
  Online collaboration, document and records management tools
- Operational
  
  OneDrive
  Problems affecting OneDrive services
Operational

Email
Operational

Corporate Business Applications
Major Business Systems (Applications)
- Operational
  
  HRMS - PeopleSoft
  HR management system
- Operational
  
  FMS - Dynamics 365
  Financial management system
- Operational
  
  CRM - Oracle Service Cloud
  Customer Relation Management System
- Operational
  
  Perfect Mind
  Recreation & Leisure Management System
- Operational
  
  DASH
  Development & Services Hub
- Operational
  
  KingNet
  City of Kingston - Intranet Site
- Operational
  
  AIMS
  Parking Services System
- Operational
  
  M5 (AssetWorks)
  Fleet Management System
- Operational
  
  Q-Flow
  Ontario Works Client Booking System
- Operational
  
  City View
  Licensing and Enforcement Record Management System
- Operational
  
  GBiz
  City of Kingston Online Payment System - (Garbage Bag Tag Purchase Payments, Transit Pass Renewal Payments, Post-Secondary, Student Transit Pass Payments, Parking Ticket Payments, POA Ticket Payments, Parking Permit Renewal Payments, Property Tax and Assessment Lookup)
- Operational
  
  VTAX
  Taxation System
- Operational
  
  Secure E-Signatures - OneSpan
  Secure document signing solution
Operational

IS&T Self-Service Portal
City Web - Services
- Degraded
  
  Kingnet
- Operational
  
  City of Kingston - Web Site

Upcoming Maintenance

[Scheduled] IS&T Notice - FMS Dynamics 365 Prod Maintenance

Corporate Business Applications
FMS - Dynamics 365

Fri, 23 Oct 2026

08:46:15 EDT: Due to scheduled maintenance, FMS—Dynamics 365 PROD will be unavailable from 6:00 PM to 8:30 PM on October 27th, 2026.

Scheduled for Tue, 27 Oct 2026 17:30 EDT
Expected to take 3 hours

Past notices

Previous IncidentsNo further notices from the past 7 days.