Notice #423121
Investigating

Print functionality in ArcGIS Portal web applications

Began:

We are currently investigating an issue with the print functionality in ArcGIS Portal web applications. The items affected are any Portal web apps containing a print widget, such as the Planning Viewer, Parcel and Easement Viewer, and others.

We apologize for any inconvenience this causes.

  • Phone services

    Services related to City desk phones and cellular phones

    • Rogers Cellular Services
    • Voice Recognition

      Voice Recognition Mitel / Nuance

    • Desk Phone (Extensions)

      Internal Phone System (Mitel)

    • OAISYS - Call Recording System
    • Telus cellular services
    • Bell cellular services
    • Voice mail (desk phones)

      This refers to the voice mail system associated with the City's desk phones.

  • Corporate network
    • Remote access

      Services remote workers need to access information and services on the City network

      • VPN

        Virtual Private Network

      • DUO - MFA

        Cisco DUO - Multi Factor Authentication

    • WiFi

      All WiFi Services - Corporate, Guest

    • Internet Service (Firewalls)

      No Access to Internet - Corporate Facilities

    • Maintenance
  • GIS
    • EMCOP
    • UK Maps
    • Planning and Development Map (Dash)
    • Parcel and Easement Viewer
    • Capital Projects Editor
    • Planning Viewer
    • ArcGIS Online Content
    • KMaps
    • My Neighbourhood
  • Microsoft Office 365

    Email, OneDrive, SharePoint, Teams, Online Word, Excel, Powerpoint

    • Calendar and room booking

      Corporate scheduling, calendar sharing, room booking/availability

    • Office Suite

      Excel, Word, Powerpoint

    • Teams and Sharepoint

      Online collaboration, document and records management tools

    • OneDrive

      Problems affecting OneDrive services

  • Email
  • Corporate Business Applications

    Major Business Systems (Applications)

    • HRMS - PeopleSoft

      HR management system

    • FMS - Dynamics 365

      Financial management system

    • CRM - Oracle Service Cloud

      Customer Relation Management System

    • Perfect Mind

      Recreation & Leisure Management System

    • DASH

      Development & Services Hub

    • KingNet

      City of Kingston - Intranet Site

    • AIMS

      Parking Services System

    • M5 (AssetWorks)

      Fleet Management System

    • Q-Flow

      Ontario Works Client Booking System

    • City View

      Licensing and Enforcement Record Management System

    • GBiz

      City of Kingston Online Payment System - (Garbage Bag Tag Purchase Payments, Transit Pass Renewal Payments, Post-Secondary, Student Transit Pass Payments, Parking Ticket Payments, POA Ticket Payments, Parking Permit Renewal Payments, Property Tax and Assessment Lookup)

    • VTAX

      Taxation System

    • Secure E-Signatures - OneSpan

      Secure document signing solution

  • IS&T Self-Service Portal
  • City Web - Services
    • Kingnet
    • City of Kingston - Web Site
Upcoming Maintenance

[Scheduled] Rideaucrest Phone System Upgrade

  • Phone services
  • Desk Phone (Extensions)

On Wednesday, July 3rd @ 5:00PM – 8:00PM, IS&T will be performing a software upgrade to the Phone Server at Rideaucrest. During this time, the primary phone number 613-530-2818 will be out of service. Deskphones and WiFi phones will also not function. A Sorry App notification has been posted on the City’s website. Communications will be sent out prior to the work, and again once the upgrade is completed. If you have any questions or concerns, please email mlagace@cityofkingston.ca Thanks!

Previous Incidents

[Complete] IS&T Planned Maintenance - FMS Dynamics 365 PROD

Began: Ended: :
  • Corporate Business Applications
  • FMS - Dynamics 365

Due to scheduled maintenance, FMS—Dynamics 365 PROD will be unavailable from 6:00 PM to 8:00 PM tonight, on June 18th, 2025.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

No further notices from the past 7 days.