All systems are go

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  • Phone services

    Services related to City desk phones and cellular phones

    • Rogers Cellular Services
    • Voice Recognition

      Voice Recognition Mitel / Nuance

    • Desk Phone (Extensions)

      Internal Phone System (Mitel)

    • OAISYS - Call Recording System
    • Telus cellular services
    • Bell cellular services
    • Voice mail (desk phones)

      This refers to the voice mail system associated with the City's desk phones.

  • Corporate network
    • Remote access

      Services remote workers need to access information and services on the City network

      • VPN

        Virtual Private Network

      • DUO - MFA

        Cisco DUO - Multi Factor Authentication

    • WiFi

      All WiFi Services - Corporate, Guest

    • Internet Service (Firewalls)

      No Access to Internet - Corporate Facilities

    • Maintenance
  • GIS
    • EMCOP
    • UK Maps
    • Planning and Development Map (Dash)
    • Parcel and Easement Viewer
    • Capital Projects Editor
    • Planning Viewer
    • ArcGIS Online Content
    • KMaps
    • My Neighbourhood
  • Microsoft Office 365

    Email, OneDrive, SharePoint, Teams, Online Word, Excel, Powerpoint

    • Calendar and room booking

      Corporate scheduling, calendar sharing, room booking/availability

    • Office Suite

      Excel, Word, Powerpoint

    • Teams and Sharepoint

      Online collaboration, document and records management tools

    • OneDrive

      Problems affecting OneDrive services

  • Email
  • Corporate Business Applications

    Major Business Systems (Applications)

    • HRMS - PeopleSoft

      HR management system

    • FMS - Dynamics 365

      Financial management system

    • CRM - Oracle Service Cloud

      Customer Relation Management System

    • Perfect Mind

      Recreation & Leisure Management System

    • DASH

      Development & Services Hub

    • KingNet

      City of Kingston - Intranet Site

    • AIMS

      Parking Services System

    • M5 (AssetWorks)

      Fleet Management System

    • Q-Flow

      Ontario Works Client Booking System

    • City View

      Licensing and Enforcement Record Management System

    • GBiz

      City of Kingston Online Payment System - (Garbage Bag Tag Purchase Payments, Transit Pass Renewal Payments, Post-Secondary, Student Transit Pass Payments, Parking Ticket Payments, POA Ticket Payments, Parking Permit Renewal Payments, Property Tax and Assessment Lookup)

    • VTAX

      Taxation System

    • Secure E-Signatures - OneSpan

      Secure document signing solution

  • IS&T Self-Service Portal
  • City Web - Services
    • Kingnet
    • City of Kingston - Web Site
Previous Incidents

[Resolved] We are currently experiencing an outage with ArcGIS Online that is impacting various services.

Began: Ended: :
  • GIS
  • ArcGIS Online Content

Affected Services:

  • ArcGIS Online: Unable to load or interact with services, content, field maps, workforce, web maps, apps, geocoding services, ArcGIS Hub, web editing and API's
  • ArcGIS Pro : Syncing or accessing content from ArcGIS Online through ArcGIS Pro may be interrupted.
  • ArcGIS API for JavaScript: Applications using the API may experience failures or delays.

What's not affected:

  • ArcGIS Portal
  • Accessing ArcGIS Portal from ArcGIS Pro
  • Access GIS database from ArcGIS Pro

ArcGIS Online status dashboard: https://status.arcgis.com/#

We appreciate your patience and understanding as services are restored and will update here as develops.

We've now resolved the incident with the service. Thanks for your patience.

[Complete] FMS—Dynamics 365 PROD will be unavailable from 6:00 PM on November 12th, 2024, until roughly 8:30 PM due to scheduled maintenance.

Began: Ended: :
  • Corporate Business Applications
  • FMS - Dynamics 365

FMS—Dynamics 365 PROD will be unavailable from 6:00 PM on November 12th, 2024, until roughly 8:30 PM due to scheduled maintenance.

During this time access to FMS - Dynamics 365 will not be available.

Thank you!

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Windows Login issues - stuck at Desktop Authority screen

Began: Ended: :

When logging into Windows, Desktop Authority is freezing and preventing the logon process from completing to allow access to desktops/applications.

We've now resolved the incident with the service. If you're still having issues, please reboot your devices and if further assistance required, please follow up with the Service Desk. Thanks for your patience.

[Resolved] nearmap services currently in degraded state

Began: Ended: :

nearmap services currently in degraded state

We've now resolved the incident with the service. Thanks for your patience.

No further notices from the past 7 days.